Terms and conditions

1. Who we are

Knorra is a product of NextGen Software Ltd, a company registered in England and Wales. "We" and "Knorra" mean that company. "You" means the person or business that buys a licence.

2. What you buy

You buy a licence to use one or more Knorra flows. A flow is a starter skill you install in your own Claude, a method that the Knorra connector serves to your licence on every run, a setup wizard and a card on a dashboard we host.

You pay once per flow. The hosted dashboard, updates to flow instructions and support are included for twelve months from your first purchase. From year two they continue for a yearly price shown before you buy.

Flows run on your own AI plan and with your own tools. No AI runs on our servers, and we do not supply an AI plan, a mailbox, a scheduling tool, an advertising account or any other third party tool.

3. Your licence

A licence belongs to one buyer and one Knorra login.

• A Solo licence covers your own business in its workspace. One more workspace can be added.
• An Agency licence covers client businesses, one per paid workspace. It includes three workspaces and more can be added.
• A workspace is for one business. Each workspace holds one active connection to the Knorra connector at a time.
• You may not resell, republish or share the files or the login.
• The Finance Manager skill is a plain download. The same licence terms apply to it.
• You use every flow in line with the Ethical use of AI agreement.

4. Prices and payment

Prices are in US dollars. The price page and your account show the price before you pay, and the server works out the price of every order itself. Payment is taken by our payment provider, and we never see your full card number.

There is no credit for earlier purchases when a Solo licence moves to the Agency plan.

5. Cancelling and refunds

Flows are digital content. If you buy as a consumer you normally have 14 days to change your mind. At checkout you ask for access straight away and agree that this right ends once you download a flow, its starter skill or its setup guide.

A refund is possible only before any flow in the order has been downloaded. To ask for one, write to the address on this page. A person at Knorra checks each request and approves it by hand. There is no automatic or self serve refund.

Once any flow in the order has been downloaded, including its starter skill or its setup guide, the order cannot be refunded. The first time you download a flow, you are asked to confirm this before the download starts.

If a flow you bought is faulty or does not work as described, your rights under the Consumer Rights Act 2015 still apply: we will repair or replace it, and if we cannot, you may be entitled to a price reduction or a refund. Nothing in these terms removes rights the law gives you.

6. The yearly plan, expiry and your data

A buyer who stops paying keeps their flows. This is exactly what happens:

• 60 days and 30 days before your yearly date we email you a reminder.
• If you saved a card, we try to charge it in the week before the yearly date and tell you at once if it fails.
• On the yearly date, if the plan is unpaid, the hosted dashboard goes offline and updates and support stop. Your flows keep running in your own Claude on the last version you were entitled to.
• For the next six months your data is kept so you can export it.
• Six months after the yearly date, the data in your workspaces is deleted.
• If you pay again inside those six months, the dashboard comes back with its data.

7. Export

You can download an export pack at any time from settings: your data in open formats, a copy of the dashboard you can host yourself, a prompt that deploys it and a prompt that points your flows at it.

Some flows use records we hold, such as a lead list and a do not contact list. After the deletion date those flows only keep working if you have deployed your own copy and pointed your flows at it, or have renewed.

8. What you are responsible for

You decide what your flows do and who they contact.

• You are the sender of every email and the publisher of every post. You are responsible for who you contact and for following the marketing and data protection law that applies to you.
• You approve outbound work before it goes, until you choose to switch a flow to autopilot, and you stay responsible for it after that.
• You keep your own accounts secure. A flow never types a password, completes a two factor check or creates an account.
• You make sure your use of your AI plan and your other tools fits their providers' terms.

9. What the product is not

Knorra does not promise results. A flow does what its page describes and reports the numbers it measured.

The Finance Manager produces a summary of statements you upload to your own Claude. It is not financial advice.

Nothing in the product is legal, financial or employment advice.

10. Availability and changes

Every run asks the Knorra connector for its instructions. We monitor it and publish its status. If it cannot be reached, a flow may reuse the last instructions it received for up to 72 hours, then it stops and reports blocked.

Flow instructions are versioned and every change is listed in the public changelog.

We may change these terms. If a change matters, we will email you before it takes effect.

11. Suspension

If a licence is used in breach of these terms or of the Ethical use of AI agreement, we may suspend its connection to the Knorra connector after telling you why, and end the licence if the breach is serious or continues.

12. Liability

We provide the product with reasonable care and skill. We are not liable for losses caused by your own tools or accounts, by the content you approve, or by who you choose to contact.

Our total liability to you is limited to the amount you paid us in the twelve months before the claim. Nothing limits liability that cannot be limited by law.

13. Law and contact

These terms are governed by the law of England and Wales. Questions about them go to the address on this page.

Contact

NextGen Software Ltd. support@knorra.ai